Privacy Policy

Effective Date: [01 Dec 2025]

This Privacy Policy explains how Birmingham Self Storage (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our services via our website, birminghamselfstorage.uk. We are committed to ensuring that your privacy is protected and to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

For the purposes of data protection legislation, the data controller is Birmingham Self Storage.

1. Information We Collect and Why

We only collect and retain the personal information that is strictly necessary for us to provide our selfstorage services to you and to process your orders. This may include:

  • Personal Identification Information: Name, address, email address, and telephone number.
  • Booking and Account Information: Details of the storage units you book, start and end dates of your rental, and payment transaction records.
  • Access Control Data: Information related to your access to our sites, such as access codes or logs from our automated entry systems, used for security and operational purposes.

We collect this information to:

  • Process and manage your bookings and storage agreements.
  • Communicate with you regarding your account, bookings, or any service-related issues.
  • Verify your identity for security purposes.
  • Fulfill our legal and regulatory obligations.

2. How We Use Your Information

Your personal data is used solely for the purposes of administering your account and providing you with the services you have requested from us. We do not process your data for marketing purposes without your explicit consent.

We will use your information to:

  • Perform the contract we have entered into with you.
  • Comply with a legal obligation.
  • Pursue our legitimate interests (for example, for security purposes or to improve our services), provided your interests and fundamental rights do not override those interests.

3. Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer need to keep your personal data, we will securely delete or destroy it.

4. Data Sharing

We do not share, sell, rent, or trade your personal information with any third parties for their marketing purposes.

We will not disclose your personal data to any external organisation unless we have your permission or are required by law to do so (for example, by a court order or for the purposes of prevention of fraud or other crime).

5. Your Rights Under GDPR

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • The right to access: You have the right to request a copy of the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any incomplete or inaccurate data we hold about you.
  • The right to erasure: You have the right to request that we delete or remove your personal data where there is no good reason for us to continue to process it.
  • The right to restrict processing: You have the right to request us to suspend the processing of your personal data under certain scenarios.
  • The right to data portability: You have the right to request the transfer of your personal data to you or to a third party.
  • The right to object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By email: support@birminghamselfstorage.uk
  • By post: Birmingham Self Storage, Merit House, Stanhope Street, Birmingham, B12 0ux

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.